This guarantee does not apply to circumstantial damage or misuse of goods. we reserve the right to refuse collection and repair of goods affected by bad stains, foul odour, mildew, parasites etc.

Please retain proof of purchase and date.

What our Guarantee does not cover?

  • Damage resulting from misuse, abuse, or intentional harm.
  • Accidental damage or negligence caused by you or any third party.
  • Products that have been improperly assembled or stored (e.g., in damp conditions or direct sunlight).
  • Normal wear and tear, including staining and excessive soiling (we recommend using a mattress protector), as well as interior settling and flattening.
  • Dye transfer from non-colourfast plastics, fabrics, or clothing (including denim and throws), as well as damage or delimitation caused by contact with hair and body products or other cosmetics like tanning lotions.
  • Damage resulting from failure to adhere to the care guide instructions or any guidance provided upon delivery.
  • Any item that has been altered or repaired, unless done by us.
  • Non-compliance with the guarantee terms, especially regarding the need for proof of purchase, which is the customer’s responsibility to provide. (to make a claim please contact Info@yorkshirehandmadebeds.co.uk)

How to Make a Claim Under the Guarantee:

  • Contact our customer service team on info@yorkshirehandbeds.co.uk
  • Please quote your order / reference number.
  • If you want someone else to handle your inquiry on your behalf, you’ll need to provide us with permission to speak with them.
  • We may ask you to send us photos of the issue to help us assess the potential problem.
  • We reserve the right to send an inspector to examine the product and review the complaint. The inspector's decision will be final.
  • We reserve the right to repair or replace the product at our discretion if applicable.
  • When replacing a divan base, mattress, or drawer, we’ll do our best to match the original fabric.
  • If we determine that repairing or replacing the product is not financially viable, we will refund you up to the original purchase price, with adjustments made to account for the use of the product since delivery. Please note, if your purchase was part of a set (e.g., mattress, divans and headboard set), we will only reimburse the defective item that falls under the terms of the guarantee.
  • If your product is repaired or replaced under this guarantee, the new or repaired item will carry the remainder of the original guarantee period rather than a new one.